Terms & Policies – The Housekeeper & Co., LLC

1. Service Agreement
By booking a cleaning service with The Housekeeper & Co., LLC, you agree to the terms and policies outlined below. Our services are provided on a scheduled basis, and payment is due as per the agreed-upon terms.

2. Booking & Scheduling

  • Appointments must be scheduled in advance via our website or customer service.

  • Clients can modify their booking up to 24 hours before the scheduled service.

  • Same-day cancellations or reschedules may be subject to a cancellation fee.

3. Payment & Billing

  • Payments are processed through Square Up at the time of service.

  • Tips are appreciated and can be added via Square Up at checkout.

  • Any outstanding balances must be cleared before future bookings.

4. Join Our Cleaning Family

Membership fees are billed monthly, offering access to discounted service rates. Our flexible plans are month-to-month, allowing you to cancel or pause whenever you wish. To enjoy your member discount, simply visit the link at the footer of our website where it says, Book Now, then click on the Members tab, and book your appointment. We'll confirm your booking promptly.

Got questions or ready to become part of our family? Just give us a shout. Our friendly team is on hand and thrilled to assist you with any inquiries or help you navigate the sign-up process. Let's collaborate to make your home sparkle together, creating an environment that you look forward to coming back to every day!

5. Cleaning & Extra Time Requests

  • Standard cleaning covers general tasks; deep cleaning and additional services require extra time.

  • Extra cleaning hours can be added during booking or requested on-site if availability allows.

6. Satisfaction Guarantee & Refunds

  • If you are unsatisfied with our service for any reason, please notify us within 24 hours to request a re-cleaning. We are committed to ensuring your complete satisfaction, so we can send a different cleaner to address your concerns and meet your expectations. Your comfort and happiness with our service are our top priorities, and we strive to ensure you feel confident in the cleanliness of your space.

  • Refunds are considered on a case-by-case basis and are not guaranteed. We take every request seriously and assess the situation thoroughly to determine the best resolution. Our goal is to find a solution that respects your satisfaction while maintaining our commitment to providing excellent service. Please feel free to communicate with us regarding any issues, and we will do our utmost to address them promptly and professionally.

7. Safety & Liability

  • Our cleaners are insured and background-checked for your safety.

  • We are not liable for pre-existing damage or fragile items that are not disclosed before cleaning.

  • Clients are responsible for securing pets or valuables before the service begins.

8. Employee & Team Member Policies

  • Team members must use SquareUp for scheduling, timecards, and payments.

  • Availability updates should be made within the app.

  • Communication within the team is encouraged to ensure smooth operations.

9. Privacy & Data Protection

  • Client information is securely stored and never shared with third parties.

  • Payment details are processed through secure third-party platforms.

Using our services, you acknowledge that you have read and agree to these terms. For any questions, please get in touch with support@thehousekeeperco.com or call 305-907-4806.